Disputes
How to ask AppHandle to check a bill or a whole contract, and what the decision can and cannot do.
Almost every contract ends with an approved bill. A dispute is the exception: it is for the times when you and the AppHandler do not agree about what has been delivered or what it is worth. Raising one hands the decision to AppHandle. Only you, the app owner, can raise a dispute.
Disputing a single bill
On a bill that is waiting for approval, select Ask AppHandle to check this bill. The box asks What is wrong with this bill?, and while the bill is under review it says Nothing is paid while AppHandle checks it.
Disputing the whole contract
To question the engagement rather than one bill, select Dispute this contract. Write why in the box that asks What is wrong with this contract?, then confirm. The confirmation is clear about the cost: This stops the work. Nothing is paid until AppHandle decides.
What happens while it is checked
Work stops, and nothing is billed while the check runs. The contract shows Under review, with the line AppHandle is checking this contract. Nothing is billed while it does. Nothing can be paid, billed or stopped until the decision is made.
How the decision is made
AppHandle decides from the contract's own record: the requirements you wrote, the estimate and the conditions attached to it, your conversation with the AppHandler, and the evidence behind the bills.
What the decision can do
There are two outcomes.
- Accepted. The money that is still held is released to the AppHandler, and our fee is taken as usual.
- Refunded. The money still held comes back to you, including our fee.
Only money still held can move. Anything already released — a bill you approved earlier — is final and is not taken back. If you approve a bill that is under review, the dispute is withdrawn and the bill is paid as normal.
How you hear the outcome
You are emailed the decision, and it is also posted in your conversation with the AppHandler, so the conversation and the record agree.
Where to go next
The work clock and your bills explains approving a bill, and Stopping a contract covers ending one.